Contact & Support

We respond within one business day, usually much faster.

Whatever the question (setup, billing, licence keys, a bug, or just an idea), there is one address for everything:

Email support@ordersflow.co.za

Help us help you faster

Including these in your first email usually means we can fix things in one reply:

• The email address you signed up with
• Your Shopify store name or URL
• What you were doing when the problem happened, and a screenshot if you can

Common questions

• Billing or payment issues: your subscription status and licence key are on your dashboard. If a payment failed, the dashboard shows a button to update your card details.
• Cancelling: you can cancel anytime from your dashboard; see the Refund & Cancellation Policy for how access winds down.
• Setup: the install steps and setup video are on your dashboard, and the FAQ covers the basics.